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FAQ

Unfortunately, Bedphones does not offer phone-based customer support.
Please e-mail all customer inquiries to
info@bedphones.com or use the form below. 


Why Bedphones?

Unlike traditional headphones, Bedphones are designed so that they can be comfortably worn in bed. They are thin enough to fit snuggly between your ear and your pillow. Moreover, our memory wire design can be formed by the user to custom fit any ear. This means that not only will bedphones be comfortable when worn, but also that they will stay securely on your ear during other activities. 

Are Bedphones just for bed?

Actually, Bedphones can and are worn in a number of other situations. Our users enjoy Bedphones during:

  • Bed: Bedphones comfortably fit between your ear and your pillow.
  • Travel: Bedphones come in a convenient travel case, and won't hurt after being worn for extended travel.
  • Meditation/Relaxation: So light and comfortable, you might forget you're even wearing them.
  • Working out: Bedphones fit securely and won't fall off. Also, they let your ears breath and won't become uncomfortable when you sweat.
  • Action sports/Bicycling: Bedphones fit under helmets, but won't block out the sounds that will keep you aware and safe.
  • Office Environments: Listening to Bedphones will not cut you off from the office, but will allow you to have a personal (and comfortable) music experience.
  • Underwater: Just kidding. This will ruin your Bedphones, but they will make you look cool while swimming.

Are Bedphones available for wholesale?

Yes, please email us at info[at]bedphones.com with inquiries, or use the contact form below.

What about corporate events and gift packages?

Bedphones make great gifts. Please email us at info[at]bedphones.com with inquiries, or use the contact form below if you would like to discuss our discounted rates for corporate gift packages.

How much is shipping to my country?

Bedphones ship all over the world from our fulfillment center in the U.S. To calculate shipping to your country, please input your shipping information at checkout and the postage fee will appear before you complete your order. International shipping typically takes 5-15 business days, but can take up to 30 business days due to customs regulations. Note that Bedphones is not responsible for any customs charges incurred.

What is your warranty policy?

Each pair of Bedphones comes with a 90-day warranty. Simply send us an e-mail detailing your warranty request, and please include your place of purchase, name, purchase date, and order number. We will respond as quickly as we can.

What is your return policy?

We offer a 100% satisfaction guarantee. If you are unsatisfied with Bedphones for any reason, send them back to:

Bedphones
P.O. Box 627
Millwood, NY 10546

within 30 days for a full refund. Inside the return package, please include your name, order number, and reason for return (for future improvements). Please do not send Bedphones to the fulfillment center return address on your package. For more information on returns, please see our Terms & Conditions

What is the best way to wear Bedphones?

Hook Bedphones on your ears so the cable runs behind your head (down your back) instead of in front of you. Use the cable slider to tighten. We also highly recommend placing any portable music players underneath your pillow while using Bedphones to keep them secure. 

How do Bedphones sound?

We designed Bedphones to be as thin as possible in order to exert the least amount of pressure on your ears. Being able to listen to your entire collection of music and soothing noises from the comfort of your pillow is a beautiful thing. Even so, you will find Bedphones are arguably the best sounding headphones for their intended use.  

What kinds of music do you recommend?

If you're using Bedphones to relax before going to sleep, we recommend soothing music, nature sounds or binaural beats played at a low volume. Our favorite music is Bedtime Beats, which is proven to help you fall asleep faster and stay asleep longer.

Are Bedphones compatible with my iPhone?

Yes. Bedphones are compatible with iPhones, iPods, Droids and virtually all other mobile phones and mp3 players with a standard 3.5mm headphone jack. 

Are Bedphones okay to wear on the plane, train, and car (if I'm not driving)?

Yes. Bedphones are very light and comfortable, making them the ideal headphones for traveling. 

Are Bedphones okay to wear while working out?

Yes. Because the ear hook is made from infinitely moldable memory wire, you can adjust Bedphones to fit tightly on your ears for physical activity. Please note excessive sweating can cause premature wear of the replaceable foam earpad.

Are Bedphones noise-cancelling or bluetooth?

Unfortunately, no. Bedphones are on-ear headphones that were designed to be as thin as possible for use in bed. Adding noise-cancelling or bluetooth circuitry would make Bedphones significantly larger and uncomfortable. 

What are Bedphones made of?

  • Headphone cable and memory wire: PVC
  • Speaker Cover: ABS covered with rubberized coating
  • Driver: Metal

Technical Specs:

  • Driver Diameter: 23mm 
  • Sensitivity: 116 dB/V ±5dB @ 1 kHz
  • Impedance: 32 Ω ±15%
  • Plug: standard 3.5mm stereo, gold-plated
  • Cable Length: 59"/150cm
  • Frequency Range: 20-20kHz 

Return Address:

Bedphones
P.O. Box 627
Millwood, NY 10546

Warning: Please do not sleep with the stereo headphone cable wrapped around your neck. It may cause strangulation. NOT SUITABLE FOR CHILDREN UNDER 13 YEARS OF AGE.

Have a question we haven't answered? E-mail us at info@bedphones.com or contact us using the contact form below.

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